Frequently Asked Questions

How to create email address

To create an email account, follow this steps:

  • 1- Click on the "Mail" tab in your Control Panel (CP)
  • 2- Click on "Create E-mail Address"
  • 3- Type in the first part of your email address in "E-mail address*" field
  • 4- Type and confirm your password
  • 5- Click Ok

Now click on "Users" tab to create the user associated to the email you just create above:

  • 6- Click on "Create User Account"
  • 7- Type the name of the email address in the "Contact name*" field
  • 8- Retype in the first part of the email address (you entered in step 3 - see above)
  • 9- You can optionally change the "User role" and the "Access to subscriptions"
  • 10- Type the same password you entered in step 4 (see above)
  • 11- Click Ok

To change the email password:

  • 1- Click on the "Users" tab
  • 2- Click on the user in the "Contact name" column
  • 3- Click on "Change Settings"
  • 4- Type the new desired password
  • 5- Click Ok
Email Setup in Microsoft Outlook

To setup email account in Microsoft Office Outlook 2010:

  • 1- Open Microsoft Outlook
  • 2- Go to File > Info > Add Account
  • 3- Select the checkbox Manually configure server settings or additional servers typeClick Next

  • Add New Account
  • 4- Select the Internet E-mailoption and click Next
  • Add New Account
  • 5- Specify the following:
    1. a- Your name
    2. b- Your e-mail address
    3. c- Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on e-mail messages you receive, if SpamAssassin is enabled on the server.
    4. d- Incoming mail server. Type your domain name. For example, example.com
    5. e- Outgoing mail server (SMTP). Type your domain name. For example, example.com.
    6. f- User Name. Specify your full e-mail address. Example: johndoe@example.com
    7. g- Password. Most likely, this password coincides with the password you use for logging in to Panel.
    8. h- Require logon using Secure Password Authentication (SPA). Leave this option cleared.

    9. Add New Account
  • 6- Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

  • Internet E-mail Settings
  • 7- Click Next
  • 8- Click Finish
Email Setup in Mozilla Thunderbird

The instructions provided in this section were verified against Mozilla Thunderbird 12. They might not work with earlier or later versions of Mozilla Thunderbird.
To set up Mozilla Thunderbird:

  • 1- Open Mozilla Thunderbird
  • 2- Go to Tools > Account Settings > Account Actions > Add Mail Account
  • 3- Specify the following:
    1. a- Your name, as you want it to appear in any messages you send.
    2. b- Your e-mail address and password.
    3. Add New Account
  • 4- Click Continue
  • 5- If Thunderbird fails to find the settings automatically, specify the following:
    1. a- Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on e-mail messages you receive, if SpamAssassin is enabled on the server.

    Add New Account
  • 6- Click Create Account
  • If you set up a mail account manually, please use the following typical combinations of connection security and authentication method settings. If the settings do not work for you, ask your hosting provider about the correct combination.
    On Linux:

    • 1- Connection security: STARTTLS
    • 2- Authentication method: Encrypted password

    On Windows, IMAP:

    • 1- Connection security: none
    • 2- Authentication method: Encrypted password

    On Windows, POP3:

    • 1- Connection security: none
    • 2- Authentication method: Password, transmitted insecurely

    Other parameters that you may need when configuring your account manually:

    • 1- POP3 port: 110
    • 1- IMAP port: 143
    • 1- SMTP port: 25
    • Username: Your full e-mail address. For example: johndoe@example.com.
    • Incoming server address: (POP3/IMAP). Specify your website's Internet address. Example: example.com
    • Outgoing server address: Specify your website's Internet address. Example: example.com
Email Setup in Apple Mail

The instructions provided in this section were verified against Apple Mail 3.6 (Leopard). They might not work with earlier or later versions of Apple Mail.
To set up Apple Mail:

  • 1- Run Apple Mail.
    If you run it for the first time and do not have any mail accounts configured in it, skip the next step: Apple Mail will take you directly to creating one.
  • 2- Open the Adding Mail Account wizard:
    1. a- Click Mail > Preferences...
    2. b- Select the Accountstab
    3. c- Click the + button at the bottom left corner
  • 3- Enter the account information:
    1. a- Your full name
    2. b- Your full e-mail address
    3. c- The password you use to log in to the control panel
  • Add Account
  • 4- Click Continue
  • 5- Fill in the following incoming mail server information:
    1. a- Account Type: select whether you want to use IMAP or POP protocol
    2. b- We recommend selecting IMAP if you use SpamAssassin as a spam filtering solution: IMAP account is a requirement for SpamAssassin learning which messages are spam and which are not.

    3. c- Incoming Mail Server: type in the name of domain which serves your mail (which follows the @ sign in your e-mail address).
    4. d- User Name: enter full e-mail address
    5. e- Password: leave it auto-completed (Apple Mail takes it from the previous step).
  • Add Account
  • 6- Click Continue
  • 7- (Optional) Specify the incoming mail security options:
    1. 1- Select the Use Secure Sockets Layer (SSL) checkbox
    2. 2- Select the authentication method
    3. Keep the default method if you are not sure which to select.

  • Apple Mail displays this setup screen only if a mail server bundled with Parallels Small Business Panel supports SSL for the selected account type (POP or IMAP).

    Add Account
  • 8- Click Continue
  • 9- Fill in the following outgoing mail server information:
    1. a- Incoming Mail Server: type in the name of domain which serves your mail (which follows the @ sign in your e-mail address).
    2. b- Use only this server: selected.
    3. c- Use Authentication: selected.
    4. d- User Name: enter full e-mail address
    5. e- Password: leave it auto-completed (Apple Mail takes it from the previous step).
  • Add Account
  • 10- Click Continue
  • Apple Mail displays overall description of the mail account that is going to be created.

  • 11- Select the Take account online checkbox and click Create
  • Add Account
SMTP Authentication

SMTP Authentication Setup for Thunderbird

  • 1- Open Thunderbird, go to Tools -> Account Settings... -> Outgoing Server (SMTP)
  • 2- Select the outgoing server by clicking on it, then click the Edit... button
  • 3- Under Security and Authentication, check the "Use name and password"option
  • 4- Fill in your email account username and click Ok

SMTP Authentication Set up for Outlook

  • 1- Open Outlook. Go to Tools -> Account settings...
  • 2- Click the E-mail tab, then select the email account to be modified and click the Change… button
  • 3- Click the "More Settings…" button
  • 4- Under "Outgoing Server" tab, select "My outgoing server (SMTP) requires authentication" and choose "Use same settings as my incoming mail server."
  • 5- Click Ok

SMTP Authentication Set up for Apple Mail

  • 1- Open Mail and go to Mail --> Preferences
  • 2- Select the "Accounts" tab and select the Account you wish to configure
  • 3- Make sure the "Account Information" tab is selected. At the bottom of this screen there is a drop-down list for Outgoing Mail Server (SMTP). Select "Edit SMTP Server List"
  • 4- To add a new SMTP server to the list click the plus icon (+) at the bottom of the window. Make sure the "Account Information" tab is selected.
  • 5- Fill in anything you wish for "Description" (some name that will help you remember which SMTP server these settings refer to, such as your domain name) and under "Server Name" enter mail.example.com (replace "example.com" with your actual domain name).
  • 6- Now click on the "Advanced" tab. For "Authentication" select "Password" and then enter your email username and password in the form.
  • 7- You may want to select "Use custom port". Default SMTP port is 25, but if that does not work you might want to use 587 or 1025 as the FutureQuest servers listen on these alternative ports to provide a workaround for those ISPs that block Port 25.
  • 8- Click "OK" to save your settings
Changing SMTP port from 25 to 587

Follow these steps to change the outgoing SMTP port from 25 to 587

Outlook

  • 1- In Outlook, drop down the Tools menu
  • 2- Choose Accounts or Email Accounts
  • 3- View or change existing e-mail accounts should be marked
  • 4- Click Next
  • 5- Select the account and click Change
  • 6- Select More Settings
  • 7- In Outlook Express, drop down the Tools menu
  • 8- Choose Accounts
  • 9- Select the account and click Properties
  • 10- Click on the Advanced tab
  • 11- Change the outgoing mail from port 25 to port 587
  • 12- Make sure that the box that says This connections requires a secure connection(SSL) is NOT checked
  • 13- Click Ok
  • 14- Restart Outlook

Thunderbird

  • 1- Launch the Thunderbird mail client
  • 2- Drop down the Edit menu, and choose Account Settings
  • 3- Click Outgoing Server (SMTP)
  • 4- On the right hand side select the server to modify and click Edit
  • 5- Change the port number from 25 to 587
  • 6- Click Ok
  • 7- Restart Thunderbird

Apple Mail

  • 1- Launch Mac Mail
  • 2- Drop down the mail menu, and choose preferences
  • 3- Select the email account to modify under accounts
  • 4- Beneath Outgoing server (SMTP) click on the drop down bar and select "Edit SMTP server list..."
  • 5- Click on your desired Outgoing server and then click advanced
  • 6- Select option for custom port and type in 587
  • 7- Click Ok
  • 8- Restart Mac Mail
How to change my password in the Control Panel

How to change my password in the Control Panel

Please follow these steps:

  • 1- log into your Control Panel (e.g. https://yourdomain.com:8443)
  • 2- Click on the Account tab
  • 3- Click on My Profile
  • 4- In my profile, click on change your password and contact information here link above
  • 5- In the Access to Panel, type in and confirm your new password
  • Click Ok
Problem Accessing Webmail

Problem accessing webmail for your domain:

  • 1- Log on to your Control Panel
  • 2- Click on the “Mail” tab, just after the “Websites & Domains” first tab
  • 3- On the selected “Mail” frame, click on the “Change Settings” option, just after the “Create Email Address” first option
  • 4- On the “Mail settings” option page, make sur that beneath “Mail service”, the option “Activate mail service on domain” is selected.
    Make sure that beneath “Mail service”, in the option “Webmail” choose “AtMail (1.05)"
  • 5- Go back to your browser and try accessing the webmail service for your domain again